Shipping & Delivery Info
| Shipping Method |
Estimated Shipping Time |
Cost |
| Standard Shipping |
3-7 Business Days |
$4.95 Under $59;
Free Over $59 |
| Express Shipping |
2-4 Business Days |
$9.95 |
Dispatch Time (Monday-Friday)
| order Before 12pm (Midday) |
By 5pm Same Day |
| Order After 12pm (Midday) |
By 5pm Next Business Day |
- Changes to your order's delivery status will be indicated via your tracking number on the courier website.
- You will be notified via email once your order has been dispatched, and this email will include all tracking details relating to your order.
- You can also check the delivery status via your account. Login to your account and click “My Orders” to view live status updates.
- The dispatch time is based on Australian Eastern Time Zone (AEST).Orders placed during the weekend will be dispatched the following business day.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at accounts@nicec.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at accounts@nicec.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
More info
